Delivery & Returns

Gift Cards will be delivered by the following:

Standard Canada Post – no tracking.

Is there a problem with your order?

We do our best to make sure your  Downtown Gift Card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us by calling +1 438-940-9247 or emailing us at orders@downtowngiftcards.ca

Important Information

Cards cannot be exchanged for cash. Lost or stolen cards will not be compensated.

Return & Refunds Policy

While we hope you’ll be happy with your Gift Card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

Changed your mind?

That’s no problem. We’re happy to offer a full refund on your Downtown Gift Cards, as long as it’s within the cancellation period.

Refund Policy

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on Gift Cards that have the full purchase value remaining.

To return a Gift Card, please contact us at orders@downtowngiftcards.ca or call +1 438-940-9247. Once you have registered your refund and this has been confirmed you should destroy your Downtown Gift Card. Your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. Miconex Canada, trading as Downtown Gift Cards, does not accept responsibility for the loss of your returned goods or your postage charges.

Receiving your refund

Once the Gift Card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.